Billing and Invoicing
Invoice Frequency
We usually send only one invoice every month, at the beginning of each month. The invoice includes everything which happened in the previous month:
- New products you (or your customers) added; and
- Any products which renewed in the month; and
- Over usage charges such as additional mailbox storage; and
- Any one off charges such as professional services fees or restores.
Prices and Discounts
For up to date prices, please check the Control Panel
Invoicing Method
Invoices are automatically emailed to the Billing Contact – you can change this in the Control Panel
Invoice Terms
Invoices should be paid within 14 days from the date they were emailed unless otherwise agreed.
Payment by Credit Card
Emailed invoices contain a link to our online Credit Card processing facility.
For automated credit card payment, simply register your credit card in the Control Panel. After logging in, access the Payment Methods section by clicking the Account menu in the top right hand corner.
Once registered, payments will be automatically collected on the invoice due date.
Payment by Direct Debit (automated bank payments)
Customers in the UK and Europe are able to set-up automated collection of payments direct from their bank account – setting this up is very quick and can be done from the Payment Methods section of our Control Panel. After logging in, access the Payment Methods section by clicking the Account menu in the top right hand corner.
Once registered, payments will be automatically collected on the invoice due date.
Reporting / Reconciling Your Invoice
Invoices include a summary line for each service and product type. Detailed reporting is available from the Control Panel. After logging in, access the Reporting section by clicking the Account menu in the top right hand corner.
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