Zimbra autodiscover configuration
When autodiscover is correctly configured for your domain name, your email client will autodiscover the necessary server settings in order to send and receive email – all you have to provide is your email address and password.
NB: Access to your domain name's DNS control panel is required to make these changes.
There are two DNS entries required to setup autodiscover:
- SRV record
| TYPE: | NAME | VALUE | TTL(secs) | PRIORITY |
| SRV | _autodiscover._tcp | 10 100 443 zimbra.protectedservice.net | 300 | — |
- CNAME record
| TYPE: | NAME | VALUE | TTL(secs) | PRIORITY |
| CNAME | autodiscover | zimbra.protectedservice.net | 300 | — |
How to check the records exist
To check you have setup the above DNS entries correctly - you can use this online tool:
https://dnschecker.org/all-dns-records-of-domain.php
To check the SRV record: type the following into the 'Enter any Valid URL:' box
_autodiscover._tcp.example-domain.com
If setup correctly, that should return a valid SRV record
To check the CNAME record: type the following into the 'Enter any Valid URL:' box
autodiscover.example-domain.com
If setup correctly, that should return a valid CNAME record
You can also use the dig command-line tool to check this from a Terminal (in Mac and Linux) or from a Windows Command Prompt, with the following commands:
dig +short SRV _autodiscover._tcp.example-domain.com
Result: 10 1 443 example-domian.com
dig +short CNAME autodiscover.example-domain.com
Result: example-domain.com
For both SRV and CNAME records: If the dig command returns a result, that means the record has been setup correctly. If the dig command returns no result - that means the record has not been set correct.